A. Training Strategies
Classically, training was considered the poor cousin of technical support. A technocrat would be given the training manual and would begin reading the book before class. They would flip to a page and present the software features as written and instruct the students to do the work again as written. The instructor would be a good enough technocrat to figure out most questions or problems. The students learned some features but little application to their work environment.
To rectify this sub-standard situation, ES Computer Training introduced two policies. The first was the policy of determining before-hand what applications interested students and preparing exercises to illustrate those applications. To accomplish this, we introduced a survey and interview policy prior to offering training.
The second policy was to ensure instructors thoroughly versed in the software and had used the products in a variety of industries. The instructors act as a workshop leaders and present applications of the software, quirks and shortcuts to the students. The instructor brings to the class, years of experience in training and using the software in a variety of corporate settings, companies, educational and government organizations. The anecdotal and application approach allow ES Computer Training classes to be recognized by the attendees as the best software training that they have taken.
Over the past 2 decades, ES Computer Training have become recognized experts in Computer Skills Training and Adult Learning. Essential components for successful mastering of computer skills are incorporated into each of the training workshops that we offer. These components include
1. Hands on instruction: All students are provided with a laptop for use during instruction.
2. Instructor led – The most efficient way to master a concept includes timely access to an instructor to ask questions and solve difficult problems.
3. Practice problems – Multiple practice problems to develop and reinforce concepts are provided.
4. Development of concepts – To develop and reinforce understanding concepts are developed on a gradient scale, from simple to complex in actual spreadsheets.
5. To address the variety of learning types, visual learners can watch the development of concepts demonstrated by the instructor, auditory learners listen to the instructions provided by the instructor. Students who read and take notes to master concepts are provided handouts. Kinesthetic learners work on the problem sets in class with immediate feedback from the instructor.
Material is discussed, demonstrated. Students then work on the exercises at their own pace. Examples are done independently so that each student works at their own pace. Instead of just copying, students must think through the concepts to master them. The instructor has the opportunity to walk around and provide one-on-one help while students work on the problem sets.